IntelliRecovery Data Recovery Specialists
Data Recovery Services
Data recovery process
Diagnostic request form
Data recovery form
Warranty safe recovery
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Before filling up this servie form, you can download the NDA/Confidentiality below and signed by both parties before moving forward with our data recov
IntelliRecovery Data Recovery Form
Remark: All fields marked with a
must be filled out.
Company / Organization:
Indicates required field
Contact Phone No.:
Service Time Frame:
Critical (immediate, attempt fee is applied)
Priority (1-2 working days)
Standard (5-7 working days)
Is the data/storage encrypted?
Yes (please go to the next field)
I don't know
Encryption software and version:
Please name the most important files, folders or file extensions and their locations (i.e. directories):
Description of problems, please state clear:
Do you have your own storage for the recovered data?
No, I would like to buy a storage if the capacity is over 4.7Gb
If you choose to buy a target storage from us, please pick one from the next field and which is at your own cost.
Buy an IntelliRecovery target storage:
2.5" USB Portable 1Tb HDD (HK$500)
2.5" USB Portable 2Tb HDD (HK$700)
2.5" USB Portable 3Tb HDD (HK$950)
2.5" USB Portable 4Tb HDD (HK$1,150)
Terms & Conditions
IntelliRecovery Data Recovery will perform a media evaluation/assessment to provide client with an accurate price quotation (no hidden charges). This assessment is free of charge (applies only to Priority/Standard, non-Raid recovery jobs and device(s) not opened prior) and any work beyond this evaluation will not be performed without first obtaining explicit client approval.
IntelliRecovery agrees to non-disclosure of any and all information supplied or recovered for client. All employees or agents of IntelliRecovery are subject to non-disclosure confidentiality agreements.
All data/information/property sent to IntelliRecovery is solely owned by the client or representing agent of the client.
Data Recovery is not guaranteed.
IntelliRecovery Data Recovery will not be held liable for any claims regarding the physical functioning/condition of storage media/equipment sent to IntelliRecovery in functioning or non-functioning condition.
IntelliRecovery assumes no liability for damage to clients’ data and or property while performing data recovery procedures. Any liability including negligence by IntelliRecovery will only affect the price of the data recovery services rendered.
IntelliRecovery Data Recovery, its employees and affiliates may transport client media/equipment/data to, from and between their facilities.
Any computer, media, property left with IntelliRecovery unclaimed for 30 days, will be disposed of. Recovered client data will be stored for 15 days subsequent to recovery. At which time, IntelliRecovery shall have no liability to the client or their representative.
IntelliRecovery will not be liable for any damages or losses caused by an outsourced shipping/courier service used by the client or IntelliRecovery.
Client is aware of the risks involved with data recovery. Property damage may occur during the data recovery process. Client accepts these inherent risks in the recovery process, therefore IntelliRecovery will not be held liable for any such damages caused by this process.
Payment is due in full upon completion & successful recovery. IntelliRecovery will not release client’s data until payment is made unless otherwise arranged by IntelliRecovery management.
If no data is recovered by IntelliRecovery, client will not be charged per IntelliRecovery’s No Data, No Charge Policy (This excludes any diagnostic/parts fee and attempt fee charges for "Critical” or “RAID” jobs).
Client remedies for unsatisfactory work shall be, at IntelliRecovery’s option, partial or full refund of client service charge.
Client is financially responsible for all shipping/handling costs, custom duties and taxes to and from IntelliRecovery Data Recovery.
We accept VISA, MasterCard, American Express & China Union Pay. Company check are also welcomed.
Although most leading manufacturers will accept hard drives worked on and opened by IntelliRecovery, manufacturer warranty is not guaranteed. IntelliRecovery does not guarantee clients’ drive to be accepted by all manufacturers and any warranty discrepancies will be dealt between manufacturer and client. IntelliRecovery holds no responsibility in honoring clients’ manufacturer warranties.
Storage device sold to client for returning recovered data
are warranted by original manufacturer or distributor. Exchange or refund is not applicable.
By submitting this form, you agree to the terms and conditions agreement set forth above.
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